Guest Policy
The Guest Policy outlines expectations and guidelines for all visitors to ensure a pleasant and respectful stay.
- Registration Requirements:
- All guests must provide valid government-issued identification (e.g., passport, driver’s license) at check-in for security and legal compliance.
- Minors under 14 must be accompanied by an adult guardian during their stay.
- Occupancy Limits:
- Rooms have a maximum occupancy limit based on type (e.g., single, double, family). Additional guests beyond this limit require prior approval and may incur extra charges.
- Rollaway beds or cribs are available upon request, subject to availability and additional fees.
- Visitor Rules:
- Day visitors are permitted between 10:00 AM and 8:00 PM, must register at the front desk, and are not allowed to stay overnight unless added to the booking.
- Guests are responsible for their visitors’ behavior and adherence to hotel policies.
- Pet Policy:
- Pets are allowed only with prior approval at booking, limited to designated pet-friendly rooms, and may incur a cleaning fee.
- Guests must ensure pets are well-behaved and leashed in common areas.
- Guest Responsibilities:
- Maintain cleanliness and respect property; charges apply for damages caused by negligence or misuse.
- Adhere to quiet hours (10:00 PM–7:00 AM) to ensure comfort for all guests.
- Right to Refuse Service:
- Management reserves the right to refuse entry or evict guests for disruptive behavior, non-compliance with policies, or safety concerns, without refund.
- Why It’s Important:
- Ensures safety, legal compliance, and a peaceful environment, addressing common hospitality concerns like overcrowding or unauthorized guests.
Privacy Policy
Our Privacy Policy details how we collect, use, and protect your personal information, reflecting our commitment to your trust and security.
- Information We Collect:
- Personal Details: Name, phone number, email, and address provided during booking or inquiries.
- Payment Information: Processed securely via authorized gateways (e.g., credit/debit card details).
- Website Data: Cookies, IP address, and browsing behavior to enhance user experience and site functionality.
- CCTV Footage: Recorded in public areas for safety, retained briefly unless needed for investigation.
- How We Use Your Information:
- To process and confirm bookings, send confirmations, and manage your stay.
- To communicate updates, promotions, or respond to inquiries (opt-out available).
- To analyze website usage for service improvements.
- Information Sharing:
- Shared only with authorized payment processors for transactions or with legal authorities if required by law.
- No data is sold or shared with third-party marketers.
- Data Security:
- Protected via encryption, secure servers, and regular system updates.
- Staff trained to handle data confidentially; access limited to essential personnel.
- Your Rights:
- Request access, correction, or deletion of your data by emailing Welcome@ramhomestay.com.
- Opt out of marketing emails via an unsubscribe link or direct request.
- Lodge privacy complaints for resolution within 30 days.
- Data Retention:
- Personal data retained only as long as necessary for service delivery or legal requirements (typically 1-3 years), then securely deleted.
- Why It’s Important:
- Builds trust by ensuring transparency and compliance with data protection laws (e.g., GDPR, local regulations), critical in hospitality where personal data is frequently handled.
Refund Policy
The Refund Policy clarifies conditions under which refunds are issued, ensuring fairness and clarity for guests.
- Standard Booking Refunds:
- Cancellations 48+ hours before check-in: Full refund of deposit.
- Cancellations 24-48 hours before check-in: 50% refund of total amount.
- Cancellations <24 hours or no-shows: No refund; full amount forfeited.
- Group Booking Refunds:
- Cancellations 7+ days before arrival: Full refund of deposit.
- Cancellations within 7 days: Deposit forfeited.
- Early Departure:
- No refunds for unused nights or early check-outs unless due to hotel fault (e.g., uninhabitable room).
- Processing Details:
- Refunds processed within 7-10 business days to the original payment method.
- Non-refundable processing fees or bank charges may be deducted.
- Force Majeure:
- In cases of natural disasters, government restrictions, or unforeseen events preventing stay, refunds or rescheduling options offered at management’s discretion.
- How to Request:
- Submit cancellation/refund requests via email to Welcome@ramhomestay.com or call the front desk.
- Why It’s Important:
- Provides financial clarity and protects both guests and the hotel, a key aspect of hospitality to manage expectations and operational costs.
Terms & Conditions
The Terms & Conditions establish the legal and operational framework for your stay, ensuring mutual understanding.
- Booking Agreement:
- A confirmed booking requires a 40-50% deposit; balance due at check-in.
- Rates vary by season, demand, or promotions; final charges confirmed at booking.
- Check-In/Check-Out:
- Check-in: 12:00 PM; Check-out: 11:00 AM. Early check-in/late check-out subject to availability and fees.
- Late check-out without approval may incur a half-day charge.
- Liability:
- Ram HomeStay is not liable for loss/theft of personal belongings; guests encouraged to use in-room safes.
- Not responsible for injuries due to guest negligence or failure to follow safety guidelines.
- Property Damage:
- Guests liable for repair/replacement costs of damaged property (e.g., furniture, fixtures) caused by misuse.
- Safety & Emergency:
- Follow staff instructions during emergencies; evacuation maps and fire safety equipment located in rooms/common areas.
- Report hazards immediately to the front desk.
- Wi-Fi Usage:
- Complimentary Wi-Fi provided; hotel not liable for interruptions or security breaches from guest devices.
- Photography/Video:
- Personal photography allowed; commercial use or recording of other guests/staff requires prior approval.
- Accessibility:
- Limited facilities for disabled guests available; notify at booking for arrangements.
- Complaints & Disputes:
- Report issues to the front desk for immediate resolution; unresolved disputes handled via email within 14 days.
- Governed by local jurisdiction laws.
- Modification/Cancellation:
- Changes to bookings (e.g., dates, room type) allowed 48+ hours prior, subject to availability and rate differences.
- See Refund Policy for cancellation terms.
- Why It’s Important:
- Sets clear expectations, limits liability, and ensures operational smoothness, vital for legal protection and guest satisfaction in hospitality.
Additional Important Points for Hospitality
These points enhance the policy framework, addressing modern guest needs and operational realities:
- Sustainability Commitment:
- Encourage towel/linen reuse to reduce water waste; recycling bins provided in common areas.
- Why: Aligns with eco-conscious trends in hospitality, appealing to environmentally aware travelers.
- Lost and Found:
- Items left behind held for 30 days; contact front desk to reclaim (shipping fees may apply).
- Why: Common guest concern, improves satisfaction by offering recovery options.
- Child Safety:
- Parents responsible for supervising children in common areas (e.g., stairs, balconies); baby-proofing available on request.
- Why: Ensures family-friendly safety, a priority for hotels catering to diverse guests.
- Health & Hygiene:
- Rooms sanitized between stays; hand sanitizers in public areas; staff trained in hygiene protocols.
- Why: Post-pandemic, hygiene is a top guest expectation in hospitality.
Final Policy Page
Ram HomeStay Policies
Guest Policy
Registration, occupancy, visitors, pets, responsibilities, right to refuse service.
Privacy Policy
Data collection, usage, sharing, security, guest rights, retention.
Refund Policy
Standard/group refunds, early departure, processing, force majeure, request process.
Terms & Conditions
Booking, check-in/out, liability, damage, safety, Wi-Fi, photography, accessibility, disputes, modifications.
For inquiries or assistance, contact us at Welcome@ramhomestay.com or the front desk. Enjoy a worry-free stay with us!