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Guest Policy

The Guest Policy outlines expectations and guidelines for all visitors to ensure a pleasant and respectful stay.

• Registration Requirements:
  • All guests must provide valid government-issued identification (e.g., passport, driver’s license) at check-in for security and legal compliance.
  • Minors under 14 must be accompanied by an adult guardian during their stay.
• Occupancy Limits:
  • Rooms have a maximum occupancy limit based on type (e.g., single, double, family). Additional guests beyond this limit require prior approval and may incur extra charges.
  • Rollaway beds or cribs are available upon request, subject to availability and additional fees.
• Visitor Rules:
  • Day visitors are permitted between 10:00 AM and 8:00 PM, must register at the front desk, and are not allowed to stay overnight unless added to the booking.
  • Guests are responsible for their visitors’ behavior and adherence to hotel policies.
• Pet Policy:
  • Pets are allowed only with prior approval at booking, limited to designated pet-friendly rooms, and may incur a cleaning fee.
  • Guests must ensure pets are well-behaved and leashed in common areas.
• Guest Responsibilities:
  • Maintain cleanliness and respect property; charges apply for damages caused by negligence or misuse.
  • Adhere to quiet hours (10:00 PM–7:00 AM) to ensure comfort for all guests.
• Right to Refuse Service:
  • Management reserves the right to refuse entry or evict guests for disruptive behavior, non-compliance with policies, or safety concerns, without refund.
• Why It’s Important:
  • Ensures safety, legal compliance, and a peaceful environment, addressing common hospitality concerns like overcrowding or unauthorized guests.

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Privacy Policy

Our Privacy Policy details how we collect, use, and protect your personal information, reflecting our commitment to your trust and security.

• Information We Collect:
  • Personal Details: Name, phone number, email, and address provided during booking or inquiries.
  • Payment Information: Processed securely via authorized gateways (e.g., credit/debit card details).
  • Website Data: Cookies, IP address, and browsing behavior to enhance user experience and site functionality.
  • CCTV Footage: Recorded in public areas for safety, retained briefly unless needed for investigation.
• How We Use Your Information:
  • To process and confirm bookings, send confirmations, and manage your stay.
  • To communicate updates, promotions, or respond to inquiries (opt-out available).
  • To analyze website usage for service improvements.
• Information Sharing:
  • Shared only with authorized payment processors for transactions or with legal authorities if required by law.
  • No data is sold or shared with third-party marketers.
• Data Security:
  • Protected via encryption, secure servers, and regular system updates.
  • Staff trained to handle data confidentially; access limited to essential personnel.
• Your Rights:
  • Request access, correction, or deletion of your data by emailing Welcome@ramhomestay.com.
  • Opt out of marketing emails via an unsubscribe link or direct request.
  • Lodge privacy complaints for resolution within 30 days.
• Data Retention:
  • Personal data retained only as long as necessary for service delivery or legal requirements (typically 1-3 years), then securely deleted.
• Why It’s Important:
  • Builds trust by ensuring transparency and compliance with data protection laws (e.g., GDPR, local regulations), critical in hospitality where personal data is frequently handled.

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Refund Policy

The Refund Policy clarifies conditions under which refunds are issued, ensuring fairness and clarity for guests.

• Standard Booking Refunds:
  • Cancellations 48+ hours before check-in: Full refund of deposit.
  • Cancellations 24-48 hours before check-in: 50% refund of total amount.
  • Cancellations <24 hours or no-shows: No refund; full amount forfeited.
• Group Booking Refunds:
  • Cancellations 7+ days before arrival: Full refund of deposit.
  • Cancellations within 7 days: Deposit forfeited.
• Early Departure:
  • No refunds for unused nights or early check-outs unless due to hotel fault (e.g., uninhabitable room).
• Processing Details:
  • Refunds processed within 7-10 business days to the original payment method.
  • Non-refundable processing fees or bank charges may be deducted.
• Force Majeure:
  • In cases of natural disasters, government restrictions, or unforeseen events preventing stay, refunds or rescheduling options offered at management’s discretion.
• How to Request:
  • Submit cancellation/refund requests via email to Welcome@ramhomestay.com or call the front desk.
• Why It’s Important:
  • Provides financial clarity and protects both guests and the hotel, a key aspect of hospitality to manage expectations and operational costs.

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Terms & Conditions

The Terms & Conditions establish the legal and operational framework for your stay, ensuring mutual understanding.

• Booking Agreement:
  • A confirmed booking requires a 40-50% deposit; balance due at check-in.
  • Rates vary by season, demand, or promotions; final charges confirmed at booking.
• Check-In/Check-Out:
  • Check-in: 12:00 PM; Check-out: 11:00 AM. Early check-in/late check-out subject to availability and fees.
  • Late check-out without approval may incur a half-day charge.
• Liability:
  • Ram HomeStay is not liable for loss/theft of personal belongings; guests encouraged to use in-room safes.
  • Not responsible for injuries due to guest negligence or failure to follow safety guidelines.
• Property Damage:
  • Guests liable for repair/replacement costs of damaged property (e.g., furniture, fixtures) caused by misuse.
• Safety & Emergency:
  • Follow staff instructions during emergencies; evacuation maps and fire safety equipment located in rooms/common areas.
  • Report hazards immediately to the front desk.
• Wi-Fi Usage:
  • Complimentary Wi-Fi provided; hotel not liable for interruptions or security breaches from guest devices.
• Photography/Video:
  • Personal photography allowed; commercial use or recording of other guests/staff requires prior approval.
• Accessibility:
  • Limited facilities for disabled guests available; notify at booking for arrangements.
• Complaints & Disputes:
  • Report issues to the front desk for immediate resolution; unresolved disputes handled via email within 14 days.
  • Governed by local jurisdiction laws.
• Modification/Cancellation:
  • Changes to bookings (e.g., dates, room type) allowed 48+ hours prior, subject to availability and rate differences.
  • See Refund Policy for cancellation terms.
• Why It’s Important:
  • Sets clear expectations, limits liability, and ensures operational smoothness, vital for legal protection and guest satisfaction in hospitality.

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Additional Important Points for Hospitality

These points enhance the policy framework, addressing modern guest needs and operational realities:

• Sustainability Commitment:
  • Encourage towel/linen reuse to reduce water waste; recycling bins provided in common areas.
  • Why: Aligns with eco-conscious trends in hospitality, appealing to environmentally aware travelers.
• Lost and Found:
  • Items left behind held for 30 days; contact front desk to reclaim (shipping fees may apply).
  • Why: Common guest concern, improves satisfaction by offering recovery options.
• Child Safety:
  • Parents responsible for supervising children in common areas (e.g., stairs, balconies); baby-proofing available on request.
  • Why: Ensures family-friendly safety, a priority for hotels catering to diverse guests.
• Health & Hygiene:
  • Rooms sanitized between stays; hand sanitizers in public areas; staff trained in hygiene protocols.
  • Why: Post-pandemic, hygiene is a top guest expectation in hospitality.

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Final Policy Page

Ram HomeStay Policies

Guest Policy
Registration, occupancy, visitors, pets, responsibilities, right to refuse service.

Privacy Policy
Data collection, usage, sharing, security, guest rights, retention.

Refund Policy
Standard/group refunds, early departure, processing, force majeure, request process.

Terms & Conditions
Booking, check-in/out, liability, damage, safety, Wi-Fi, photography, accessibility, disputes, modifications.

For inquiries or assistance, contact us at Welcome@ramhomestay.com or the front desk. Enjoy a worry-free stay with us!